Why am I required to create a QOOP account to order prints and gifts? myfamily.com has partnered with QOOP to provide printing services to our members. Creating a login profile ...
How much is shipping? Shipping rates are dependent upon the total price of your order along with shipping location. QOOP also offers rush shipping at an extra charge. Shipping options ...
What shipping methods are available? QOOP uses DHL for all shipments within the US. You may choose between Ground and Next Day service. (Note: Next Day service may not be ...
How long will it take to receive my order? Your order will ship in 3-5 business days after QOOP receives your order (weekends and holidays are not considered business days ...
What methods of payment do you accept? QOOP accepts PayPal, Visa, MasterCard, American Express (Amex) and Discover cards.
How do I check the status of my order? The status of an order can be tracked by logging into your QOOP account
I placed an order and have questions. How do I contact customer support? Please visit the QOOP FAQ. If you don’t find an answer to your questions there, please submit ...
What is the return policy? QOOP will gladly replace any products that have manufacturing defects. Please contact QOOP Support for instructions on returning items.
